GameServers.com Is The Worst!

GameServers.com Is The Worst!

My experience with GameServers.com

In 2009 I signed up with GameServers.com. At that time they were known as one of the better Game Server Hosts. They offered services for a price that was difficult for others to match. However, times have changed and so has GameServers.com. I’ll explain. Our community went through a rough 12 month phase where the 2 TF2 servers we were renting would intermittently experience strong lag spikes. More than likely DDOS Attacks. These lag spikes could last from a few minutes to a few hours. Enough to completely disrupt game play for everyone. To the point of the servers emptying out. Many times the servers would crash while they were full. As if that wasn’t frustrating enough, after I would submit a support ticket, it would take them hours or even the next day to reply to a single request. By then the TF2 rush hour was over and our servers would have fixed themselves. When they did respond, they would say something very pre-programmed, like, We’re sorry for the delay and inconvenience this may have caused you. Your servers should be running fine now. Let us know if there is anything else we can do for you. I’m thinking, are you fucking kidding me… ROFL… I felt like I was dealing with bots. Here we are a few years later and nothing has changed…

The other day we had a small mandatory TF2 update. When TF2 updates are needed it’s quite simple to do the update. Log into your GameServers.com cPanel and click the Server Update button, done. With GameServers.com, sometimes this works and sometimes it does not. When it does not work you submit a support ticket and wait for a response. Nothing else you can do except wait. Until then, your servers will sit empty. In this case, it was over 24 hours before I got a response. This is totally unacceptable and I was pissed. For me, this was the last straw, and is what prompt me to exercise my game server hosting options. This time around I really wanted to make sure the next Game Server Host I hired took support VERY serious with nothing less than excellent reviews. So here’s what I did. 😉 I spent a few hours researching Game Server Hosting Reviews. I found 5 different Game Server Hosts I thought would be worth a shot. I put together an lengthy email pointing out all of my needs. I sent the email out to all 5 at the same time. Whoever had the best response times , who was the most helpful, who spoke the best English and who was the most polite was the Game Server Host I would choose. And the winner was, Fragnet Networks! Each email sent to them was turned around in literally 1-3 minutes. That’s impressive! FYI – The bad reviews I read about Fragnet seemed to be coming from people who had less than a sufficient amount of knowledge to be running a gaming server / community in the first place. With that being said, for Oz Gaming, time will tell.

GameServers.com Is The Worst!

FYI – Our new Oz Gaming | TF2 Servers – 64.37.59.180:27015 / 64.37.59.181:27015

 

2 New TF2 Servers

Why do we have 2 new TF2 servers? Read on..

On Wednesday just after 8:00pm we had a mandatory TF2 update. The normal procedure is to login to our GameServers cPanel and click the Update Server Button. If that doesn’t work, sometimes it doesn’t, I have to open a support ticket. Well, this time I have to open a support ticket because the Update Server Button was not doing anything. Long story short, here we are 24 hours later, 8 support tickets and 2 empty TF2 servers that would otherwise be full. All because GameServers sucks. This is not how you treat a customer who has been with you 7 years and who always pays on time.

So today I decided I had enough, I purchased 2 new TF2 servers from Fragnet. They have a much better reputation, run on a much faster backbone which will provide our players in other countries with a more consistent ping, less if any lag spikes and smoother gameplay across the board.

So the 2 TF2 servers we’ve been playing on for years will be disappearing in a few weeks. So you all could remove them from your favorites as we will not be with GameServers anymore. Here is the info for the 2 new TF2 servers…

64.37.59.180:27015 / 64.37.59.181:27015

Bookmark’em!